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We want to make sure getting your test and scheduling appointments is a great experience. Below are some commonly asked questions that we get from our customers. If you still can’t find the answer you’re looking for, please don’t hesitated to chat with us or reach out via email to – customers@haled.com.
Please scan the QR code on your health test or visit Haled.com and click Register to register your test kit and schedule your appointment.
Unlike competing providers, we offer a more convenient way to gain a deeper, more complete understanding of your health through comprehensive bloodwork. We do this by sending a phlebotomist right to your front door to draw your blood, your blood is then sent right to the lab to be processed and your results are uploaded to your portal for your review. The results that you will receive from Haled tests are comprehensive lab results that can be taken to your primary care physician, or you can reach out to one of our telehealth providers to go over the results if you have questions.
We are proud to provide a diverse set of testing options, including diagnostic tests administered in your own home by certified phlebotomists. Available tests include:
Once you are on our website, you can visit the Shop Tests tab at the top of the page. You can then browse through each section of the available test kits and see what test works best for your needs. Once you have made the selection that is right for you, put it into your cart to check out. Once you have purchased your test, you will receive your test within 2-3 business days.
Once you have received your test, you will need to register the test online and schedule your phlebotomist appointment.
To register your test and schedule your phlebotomy appointment go to www.haled.com and then click the Register button and enter your unique test ID found on the test insert.
Currently, we are not able to ship tests outside of the United States.
Yes, Haled takes protecting patient’s information very seriously. All information is encrypted and stored securely. You can read how we protect your private information in our privacy policy.
All the labs that have partnered with Haled go through a vetting process conducted by an internal Haled team. This process, among other factors, identifies if a lab is CLIA certified. A CLIA certified lab ensures that the test results exceed the industry standard for clinical laboratory testing.
Yes we accept FSA/HSA payments.
Yes, shipping is included in the cost of the test.
Yes, the cost of the phlebotomist visit is included in the cost of the test.
Currently, we do not accept insurance.
We accept the following payment methods:
No, your results will not be shared with anyone. Your results are uploaded in our HIPAA secure dashboard. You can read how we protect your private information in our privacy policy.
Yes, shipping is very discreet. We ship our test kit in an unmarked brown box.
We cannot ship test kits to a P.O. Box.
You will know that your order has been delayed if you check your tracking information on the FedEx website with the tracking information that was provided when your test was shipped, and it shows that your package is delayed.
If you have received an email saying your order has been delivered and you didn’t receive your test, please contact our customer service team – customers@haled.com.
Yes, you can track your order. We ship our tests with FedEx. You will receive an email and tracking number once your order has shipped.
No, you don’t need to be home when your test kit is delivered. You can schedule your mobile phlebotomist at home or at your office – wherever is convenient for you.